This Policy applies to you, the user, the owner and operator of this website. It covers how data is used, stored, and disclosed through your use of the website and related services.
NVP (“we,” “our,” or “us”) is committed to safeguarding your privacy in compliance with Australian regulatory and governing bodies.
This site provides general mental health education and resources. It is not a substitute for therapy or crisis intervention. In an emergency, please call 000, contact a GP, or reach out to Lifeline (13 11 14) or Kids Helpline (1800 55 1800).
All therapy services are delivered separately via Zanda Health, a secure platform for bookings, telehealth, and clinical management.
Administrative Information: This includes essential details required to manage your care and maintain communication:
- Full name and contact details
- Appointment dates and attendance records
- Invoices, payments, and billing history
- Referral source and related documentation
- Signed consent and intake forms
- Other relevant administrative records
Clinical Records: Collected by your psychologist to guide assessment, diagnosis, and treatment. These may include:
- Psychological and developmental history
- Relevant medical history
- Presenting concerns and current symptoms
- Session notes, observations, and treatment plans
- Risk assessments, diagnoses, and outcome measures
Your personal information is used solely to deliver psychological services and manage your care. Records are securely stored using encrypted, Australian-based systems in accordance with APS ethical guidelines and the Australian Privacy Principles.
While you may withdraw consent at any time, please note that we are legally and ethically obligated to retain clinical and administrative records.
We do not share your data with third parties unless required or permitted by law.
Information may be disclosed when:
- Required by law (e.g., subpoena)
- Necessary for care coordination (e.g., obligated for Medicare)
- Serious risk of harm to self or others is identified
Email and SMS are used to send invoices, receipts, appointment reminders, and service-related information, including booking management. These channels are not monitored outside of business hours and should not be used for urgent or crisis-related matters.
SMS is used strictly for appointment reminders, booking updates, and relevant service information. It is not used for marketing purposes and is not monitored outside of business hours.
If you call us, please note that we may be in session and unable to answer phone calls immediately. If you reach our voicemail, kindly leave a message including:
- Your full name
- The reason for your call
- Your preferred method of contact (phone, SMS, or email)
- Suitable times for a return call or message
We aim to respond as soon as possible during business hours. To protect your privacy, please do not include sensitive or personal information in voicemails, SMS, or emails.
We are committed to providing ethical, inclusive, and evidence-based psychological services that respect and affirm the diverse identities, experiences, and needs of all clients. This includes:
- LGBTQIA+ individuals
- Neurodivergent individuals: Our practice is neuro-affirming. We tailor our approaches to meet each person’s preferred ways of communicating, processing information, and engaging with the world.
- Culturally and linguistically diverse (CALD) individuals: We acknowledge and respect the influence of cultural identity, migration experiences, language, and intergenerational factors. We strive to provide culturally responsive care and, where appropriate, work collaboratively with interpreters and bicultural support workers.
We understand that every client’s lived experience—including experiences of trauma, marginalisation, or systemic disadvantage—can influence how they access and engage with psychological services. Our trauma-informed approach prioritises:
- Emotional and physical safety
- Trust and transparency
- Choice and collaboration
- Empowerment and autonomy
- Cultural and historical awareness
Working with Young People:
We are committed to supporting the rights and autonomy of children and adolescents within a developmentally appropriate and legally compliant framework. Young people are actively involved in decisions about their care, including choosing who is involved in their support network, where this is consistent with legal and ethical obligations. We recognise that supporting agency and voice is critical for therapeutic effectiveness, particularly in the context of trauma or systemic harm.
All care is delivered in accordance with the APS Code of Ethics and AHPRA for best-practice principles for working with diverse and vulnerable populations. We regularly engage in professional development and reflective practice to ensure our work remains inclusive, affirming, and responsive to evolving community needs.
Our social media accounts (e.g., Instagram, Facebook) are used solely for education and updates. We do not:
- Accept follow/friend requests from clients
- Communicate about clinical matters via social media
- Provide psychological support through social channels
In compliance with AHPRA guidelines, we do not publish testimonials related to psychological services. Any reviews displayed relate only to educational, non-clinical offerings.
Feedback is welcome and can be directed to: info@nvpsychology.com.au. This inbox is monitored during business hours only (Tuesday to Thursday from 8am to 8pm)
We reserve the right to amend this Privacy Policy at our discretion or as required by law. Any updates will be published on our website. Your continued use of the website or services following such changes constitutes your acceptance of the revised terms. Please review this policy regularly to stay informed of any modifications.
Phone: 0402 476 628
Email: info@nvpsychology.com.au
Website: www.nvpsychology.com.au
